Ticketing System

Problem

• Managing events is instrumental in surveillance, at the center of the product

What I did - Buy light, 80% solution

• Requirements: integration, provides context, foster collab & resolution, allows tracking & measure, automation, cloud...
• Research: I used BI market reports (e.g.: TrustRadius), internal use cases and experts, trials
• Alternatives: build our own, buy light 80% product, buy custom solution
• Numerous approaches: I selected ticketing system vs task management, business process system, alarm management system
• Implementation: I led design to create UX and engineering to embed ticketing engine in front-end first, then migrate it to the back-end

Results

• Showcased at Schlumberger Software Forum
• Enabled pilot with a key client